Privacy Policy

1. Introduction

Welcome to the mpoo7 Privacy Policy. This document describes how mpoo7 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you" or "your") who access and use our online gaming platform located at mpoo7.cam and any associated mobile applications or services (collectively, the "Platform").

We recognize the importance of privacy in the online environment, particularly in the context of financial transactions and personal data processing associated with online gaming. As an internationally licensed gaming operator serving Indonesian players, mpoo7 adheres to international data protection standards and best practices to ensure your personal information is handled with the utmost care and security.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. By creating an account, accessing our Platform, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Data Controller

For the purposes of applicable data protection laws, mpoo7 is the data controller responsible for your personal information. Our registered office and contact details are provided at the end of this Privacy Policy.

mpoo7 operates under a gaming license issued by the Curacao Gaming Control Board. We are committed to complying with all applicable data protection and privacy laws in the jurisdictions where we operate, including regulations governing the processing of personal data of Indonesian residents.

3. Information We Collect

mpoo7 collects several types of information from and about users of our Platform. The categories of personal information we collect include:

3.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification documents such as your Indonesian KTP (Kartu Tanda Penduduk) or passport, proof of address documents, and selfie photographs for identity verification purposes.
• Financial Information: We collect information about your bank accounts, e-wallet accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay), payment card details, transaction history, deposit and withdrawal records, and betting activity.
• Communications: When you contact our customer support team via live chat, email, WhatsApp, or telephone, we collect the content of your communications, including any attachments, screenshots, or documents you provide.
• Survey and Feedback Data: If you participate in surveys, promotions, or provide feedback about our services, we collect your responses and opinions.

3.2 Information Collected Automatically

• Device Information: We automatically collect information about the device you use to access mpoo7, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: We collect information about how you interact with our Platform, including pages visited, time spent on pages, games played, bets placed, features used, referring/exit pages, and click-stream data.
• Location Data: We collect your IP address and may use geolocation technology to determine your approximate geographic location for fraud prevention, regulatory compliance, and service personalization purposes.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 for detailed information about our cookie practices.

3.3 Information from Third-Party Sources

• Payment Processors: We receive information from third-party payment processors regarding the success or failure of transactions, fraud risk assessments, and payment method verification.
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of the documents you provide and to screen against fraud databases and sanctions lists.
• Affiliate Partners: If you accessed mpoo7 through an affiliate link or promotional campaign, we may receive information about the source of your referral.

4. How We Use Your Information

mpoo7 processes your personal information for the following purposes, based on the legal grounds indicated:

Purpose	Legal Basis
Account creation and management	Performance of contract
Identity verification and KYC compliance	Legal obligation / Legitimate interest
Processing deposits and withdrawals	Performance of contract
Providing gaming services and settling bets	Performance of contract
Customer support and communication	Performance of contract / Legitimate interest
Fraud prevention and security monitoring	Legal obligation / Legitimate interest
Responsible gaming monitoring and intervention	Legal obligation / Legitimate interest
Marketing communications (with consent)	Consent
Service improvement and analytics	Legitimate interest
Legal compliance and regulatory reporting	Legal obligation

More specifically, we use your personal information to:

• Verify your identity and age to ensure compliance with our 21+ age restriction
• Detect and prevent fraud, money laundering, and other illegal activities
• Monitor gambling patterns for responsible gaming purposes and intervene if we detect signs of problem gambling
• Send you important account-related notifications, including security alerts, deposit confirmations, and withdrawal updates
• Respond to your customer support inquiries and resolve disputes
• Personalize your gaming experience based on your preferences and playing history
• Conduct statistical analysis and research to improve our services
• Comply with legal obligations, including regulatory reporting requirements and law enforcement requests
• Send promotional offers, bonuses, and marketing communications (only with your explicit consent, which you can withdraw at any time)

5. Information Sharing and Disclosure

mpoo7 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To process your deposits and withdrawals via Indonesian banks and e-wallets
• Identity Verification Services: To verify your identity documents and conduct KYC checks
• Cloud Hosting Providers: To store your data securely on our servers
• Customer Support Platform Providers: To manage and respond to your support inquiries
• Marketing Service Providers: To send promotional emails and SMS (only with your consent)
• Analytics Providers: To analyze usage patterns and improve our services

All service providers are contractually bound to protect your personal information and use it only for the purposes for which it was disclosed.

5.2 Game Providers

We share limited information with third-party game studios whose games you play on our Platform (such as slot providers, live casino providers) to enable gameplay functionality and track gaming activity. This typically includes your username, bet history, and game session data.

5.3 Regulatory Authorities

We may disclose your personal information to gaming regulators, licensing authorities, and government agencies when required by law or regulation, including for compliance audits, investigations, and reporting obligations.

5.4 Law Enforcement

We may disclose your information to law enforcement agencies, courts, or other governmental authorities if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to comply with legal processes, protect our legal rights, investigate fraud, or protect the safety of our users or the public.

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

6. Data Security Measures

mpoo7 takes the security of your personal information extremely seriously. We implement comprehensive technical, organizational, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks worldwide.
• Secure Data Storage: Personal information is stored in secure, encrypted databases hosted on servers with restricted physical and network access.
• Access Controls: Strict role-based access controls ensure that only authorized personnel with a legitimate need can access personal information, and all access is logged and audited.
• Two-Factor Authentication: We offer two-factor authentication (2FA) for player accounts and require it for all employee access to sensitive systems.
• Regular Security Audits: We conduct regular internal and third-party security audits, vulnerability assessments, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All employees with access to personal information undergo mandatory data protection and security training.
• Incident Response Plan: We maintain a comprehensive data breach response plan to ensure rapid detection, containment, and notification in the unlikely event of a security incident.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You also have a responsibility to maintain the security of your account by choosing a strong password, enabling two-factor authentication, and never sharing your login credentials with others.

7. Data Retention

mpoo7 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account relationship plus 7 years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Retained for 7 years from the date of transaction to comply with tax laws and financial regulations.
• Identity Verification Documents: Retained for 7 years after account closure to comply with KYC and AML obligations.
• Marketing Communications: Retained until you withdraw consent or request deletion, whichever comes first.
• Customer Support Records: Retained for 3 years to maintain service quality and resolve potential disputes.
• Website Usage Data: Most automatically collected usage data is retained for 2 years for analytical purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

mpoo7 uses cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. A cookie is a small text file stored on your device that allows us to recognize you and remember your preferences on subsequent visits.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Platform, enabling core functionality such as account login, navigation, and access to secure areas. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our Platform, such as which pages you visit most often, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences and choices (such as language preference, username, and layout settings) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These cookies may be set by our advertising partners.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may limit your ability to use certain features of our Platform. You can manage your cookie preferences through your browser settings or by using the cookie management tool available on our Platform.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, subject to legal retention obligations.
• Right to Restriction: You have the right to request that we restrict processing of your personal information in certain situations.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this Privacy Policy. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request, and certain legal obligations may prevent us from fulfilling your request in some circumstances.

10. Children's Privacy

mpoo7's services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification, and we employ additional identity verification measures to ensure compliance with this age restriction.

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will take immediate steps to delete such information from our systems and permanently close the associated account. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

mpoo7 is operated from servers located outside of Indonesia. As a result, your personal information may be transferred to, stored, and processed in jurisdictions outside of Indonesia, including countries that may not provide the same level of data protection as Indonesian law.

When we transfer your personal information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy. These safeguards include using standard contractual clauses approved by relevant data protection authorities, working only with service providers that commit to adequate data protection standards, and implementing technical and organizational security measures.

By using mpoo7, you acknowledge and consent to the transfer of your personal information outside of Indonesia as described in this Privacy Policy.

12. Changes to This Privacy Policy

mpoo7 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on our Platform homepage
• Sending an email notification to your registered email address
• Displaying a notification within your account dashboard upon your next login

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of mpoo7 following any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the mpoo7 Platform
• WhatsApp: +62 812-3456-7890

For data protection inquiries specifically, please mark your communication "ATTN: Data Protection Officer" to ensure it is routed to the appropriate team member. We aim to respond to all privacy-related inquiries within 14 business days.